For more information, see Multi-monitor screen recording.įor more information about changing your language selection in the Windows desktop or web browser app, see Change Windows desktop app settings and Change browser app settings. Genesys recommends that PCs exceed the minimum system requirements when screen recording is enabled for a desktop with multiple monitors, to successfully handle recording multiple concurrent digital interactions.For more information, see Browser requirements for the Genesys Cloud embedded clients. For Genesys Cloud embedded clients, the minimum system requirements are based on the host or browser running the client, and vary based on the implementation.Some antivirus software runs real-time inspection on HTTPS and audio packets, and may lower the audio quality of WebRTC.For more information, see Malware and antispam protection best practices. Genesys recommends that each Genesys Cloud-enabled device or computer includes antimalware protection.The best approach is experimentation with the desired agent configuration to ensure that the machine has enough CPU, memory, and networking to support all applications comfortably. Since the type and number of additional applications in any machine is different, Genesys cannot provide specific guidance. For example, third-party applications can be more resource-intensive than Genesys Cloud. Genesys recommends that PCs exceed the minimum system requirements when WebRTC voice, video, or third-party resource-intensive software is used.For more information, see the FAQ Why do multiple concurrent Genesys Cloud logins cause problems? For example, the same account logged in to multiple tabs or browsers, the same account logged in to the desktop app and in a browser, or the same account logged in to different computers at the same time. Genesys recommends against multiple simultaneous logins to the same Genesys Cloud account.
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